Inside ASI-AP

ASI's Director of IT & Hosting - Dan Corey - will be visiting Melbourne from Thursday 8th November to Friday 16th November. If you have requests for Dan, add them by editing this wiki page or post a comment.

VoIP PHONE SYSTEM

- Notify staff on project timelines for them to be given Teleworker phones [DC] We ordered you 7 of the 5330’s to accommodate teleworkers and consultants. I emailed Lap yesterday and he responded back that all have been set up or are in the process of it.

- Additional programming to maximize use of the phones i.e. buttons for extensions ringing at home versus Hot Desk (your extension follows you where you go) [DC] This issue really is only associated with users who have both a desk phone and home teleworker set. Can Julie provide me a list of who these people are and I can look at how their extensions are programmed?

- Additional training for staff on phone usage to maximize efficiencies [DC] We can set this up if still required. Do you feel people need additional training?

- Additional voice mail training and how to best utilize voice mail as well as call forwarding and routing. Also accessing voice mail remotely [DC] I can have our TCI project manager, Sarah do a couple remote sessions in August on voice mail training. Are there specific dates you would like me to schedule these? 7:00pm is about as late as we could start them. That would be 9:00am the next day your time.

- Plan relocation of teleworker server from Sydney to Melbourne - UNDERWAY

- Review Telstra phone bills to confirm cost reductions post IP phone install [DC] Can you scan in Telstra phone bills and forward to me?

- Access to phone logs by extension [DC] This is not possible with the phone system. There are a couple of rudimentary command lines we can run to get some basic call info, but it isn’t something an end user could do.

- Add callback feature to all phones [DC] Why do you want this feature? This causes more problems than it solves. We’ve disabled the feature in the US.

COMPLETED:

- Need to set up Auto Attendant and record (in Australian voice, probably Julie's) all the prompts for the call flow

- Order additional Teleworker phones as necessary for those who will require them in home offices. Audit the current phones to see what the best fit is for location, etc.

- Sonexis setup (ext 8100 does not work from Melb)

- Sonexis training on both voice and web collaboration

- Voice mail to include date/time of message Hit 00 anytime during a message and it will display both. DC: It will be in VA time, so you would have to add 14 to it to translate it to your time.

GENERAL IT

- Audit of all IT equipment and document as necessary [DC] This will be accomplished during visit.

- Plan for and schedule replacement of items in the Capital Budget [DC] This can be done at any time. We are going to migrate the rest of the AP users to our consolidated Exchange server as soon as the Exchange Agent is released for our new back up system. This should be by mid August. I’ll review the capital budget to schedule other replacements as necessary. I’ll also have Lap recommend what needs to be replaced.

- Dev/consulting servers review and reconfiguration [DC] What specifically are you trying to accomplish with this initiative? It may be best to speak with Beau Harbin about how he has their Consulting DEV servers configured.

- Backup review/setup for laptop users [DC] We have standardized on the extra hard drive for the DVD/CD bay. We also have a backup script to do the routine back up. The disks are about $85 US. Let me know if you want to go down this avenue and we’ll get Lap the script to test with one of the drives.

- Home IT setup requirements - troubleshooting - how far do we go with supporting for example wireless networks in a person's home [DC] We try to recommend routers that are supported by Mitel, which is at least one of most major brands. We support home set ups the best we can. We try to insist they stay with a pretty vanilla configuration that we know works. We don’t support anything out of the ordinary. We also prohibit employees using their personal systems to access ASI LAN resources.

- Clarity Reporting E.G Status Report [DC] No one knows what this report is. Can you provide some background?

- Clarity access: response times via the network and over the internet [DC] Can your provide background on this? What are the problems or bottlenecks?

- Add ASI Client System to APTS1 [DC] Can you provide info on why you would want to do this or why it’s needed? Is this a performance issue?

COMPLETED:

- Discuss and agree upon Lap's professional development plan for 2007

HOSTING

- Tour of Verizon(MCI) Data Centre [DC] Complete during visit.

- Audit of all Hosting equipment [DC] Complete during visit.

- Plan out replacement schedule and resource needs for new equipment [DC] I will work with Lap on this.

- Feedback meetings with several key strategic hosting customers (i.e how are we doing, what could we be doing better, etc)

- Discuss the need for a telephone extension and voicemail box for Hosting-related customer calls [DC] We have this set up already as extension 2311. Staff can dial into the Melbourne of Sydney office and transfer to 2311. I will check on the possibility of putting an instance of this on Lap’s phone or have messages auto forward to him. He can delete any that are US related as necessary.

- Discuss marketing plan for cross-selling of hosting to existing customers [DC] We haven’t done anything in the states on this yet. I believe it should be a Customer Care and Marketing initiative.

- Disaster recovery review [DC] Complete during visit.

- Upgrading Hosted Customers (How to, Scheduling etc) [DC] We need to formulate a worldwide Hosting policy on this issue and implement as necessary. Currently we are pretty flexible in the versions we support. The 15 upgrades are going to be the challenge.

NEW MELBOURNE OFFICE SPECIFICS

- Training room setup [DC] Six of the ChipPCs have been ordered and are on their way to Australia.

- Camera surveillance for reception area [DC] I would recommend doing the same thing we did in Alexandria. Using Polycom personal software and put it on a laptop connected to the monitor in the Lobby and one on Jennifer’s desk. We dedicated between 384 and 512k to the call. It is an always on connection going through the private WAN.

- Virtual receptionist or similar setup - as above

- Telecommuter/shared hotelling desks standard setup (docking stations etc) [DC] We don’t put docking stations in the hoteling cubes in Alexandria. Just a phone they can log into and a network drop. I don’t think docking stations are worth it.

COMPLETED:

- Wireless network setup for boardrooms

SYDNEY OFFICE

- Review Sydney IT infrastructure and plan for relocating to an executive suite (like London) [DC] Complete during visit.

- Computers for Scheduled training in Sydney (currently PC's shipped from Melb or hire from local company and then configured by consultant) - Dan recommended buying cheap laptops and using the VM training server remotely. Nothing ordered or confirmed yet though [DC] You can also ship the ChipPCs from Melbourne to Sydney. Or, by the ChipPCs for Sydney. They connect to the VM system in Ashburn.

- Sydney IP bandwidth allocation - phones breaking up at same time as video conference (does not happen in Melb) [DC] We think this is an issue with the NIC card in the VC unit. Significant testing was done last night. Lap is going to check the NIC card and collisions on the switch port.

- Meet with David Owen re migrating his hosted customers to the ASI hosting centres (about 10 customers in total) [DC] Complete during visit.