Inside ASI-AP

Third existing client on the list was IFAP, where Stuart and I met with Neil Ringshaw.

Neil is a very forthright character who has no issue with "telling it like it is". Once again, he had great things to say about iMIS and about working with Stuart in particular. They are still finding their way with iMIS and are still in that period of transitioning from their old system. It doesn't matter how good iMIS is and how bad the old system was, people still really struggle with that change. I agreed with Neil to try to get someone to spend some time with his team documenting issues and to help us formulate a plan to get them to the next level with iMIS.

His only real criticisms came in 2 areas. He had good feedback to give around how we could improve our training delivery - not surprising given that IFAP are a training organisation. His recommendation was that training needs to be very prescriptive - a, b, c, d in that order. He said that we would tend to offer discussion during training that tended to muddy the learning process. Great feedback, I thought.

Secondly, he thought that the licensing of the product was confusing. There seemed to be too many things where he would question a piece of functionality to find it meant he needed to buy a new module. I know we have discussed it as an organisation to look at a simplified pricing model - more grist to the mill, I guess.