Expectations of group

Expectations for the unit given by us verbally at the start of the module:

  • Processes - improvement
  • Customer's processes
  • Strteamline processes
  • Efficiency vs effectiveness - including 80/20
  • Sales process - involving people
  • Team - streamline processes & systems
  • Change management - 'silo'
  • Compartmentalisation - opening the windows between the silo's
  • Quality - definition & customer view
  • Customer's customer - how to talk process to a customer
  • Case studies
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    Submitted by Paul Ramsbottom on 14 June 2007 - 11:49pm