Introduction

The change imperative for Australian organisations is crystal clear. They must accept the global challenge to become world competitive. The unit introduces contemporary management theories which must be applied across organisations to obtain the highest value for customers (stakeholders) at the lowest possible costs, while making the fullest use of organisational resources.

Organisational excellence requires:

  • the committment and support of all staff
  • an unfailing focus on customers (both external and internal)
  • the application of effective strategy, policy and planning
  • the synergy of its people
  • effective collection of analysis of data; and
  • the continuous improvement of the organisation's systems.

    • This unit aims to:

  • assist students to view organisations in terms of systems, processes, and activities
  • help students apply a holistic management framework for sustainable organisational excellence
  • provide a framework to continually improve the 'quality of management' as well as the 'management of quality'
  • assist students to apply methodologies to implement empowerment of people and a customer focus
  • help students apply best practice techniques to develop learning organisations.
    • ‹ Expectations of groupupWeb links to relevant resources ›
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    Submitted by Paul Ramsbottom on 14 June 2007 - 11:57pm