Inside ASI-AP

Overview of business driver:

ASI AP current position:

Organisations will be committed to cost reduction through reduced data entry and customer self-service for these interactions.
Process: Customer Self-Service, Automated Electronic payments
Technology: iMIS Public View (Web), iMIS EFT, iMIS Integrated Content Management
Services: Self Service transactions, Direct Debit and Credit, BPAY, Personalisation

Areas to explore

• Transactions to drive online
  • Renewals
  • Demographic data changes / updates
  • one-off purchases
  • Event registrations
  • Information requests and servicing
• Customers to drive online
  • Personal service for high-value customers
  • Automated services for low-value customers