Inside ASI-AP

I have completed compiling the BSC results for AP for the 2nd quarter of 2007. I will be updating the BSC wall in the Melbourne office in a few days; in the meantime, if you want to see a full copy of the BSC report detail, please ask me.

7 out of 19 measures are at or above plan ('green'), a 37% attainment. 4 measures are at caution level, and 8 measures are below plan ('red'). The significant 'red' areas are in the perspectives of Learning & Growth, and Financial.

FINANCIAL PERSPECTIVE
Increase Global Consulting Contribution Margin - YELLOW
Increase License Related Revenue - RED
Increase EBITDA % - RED

CUSTOMER PERSPECTIVE
Create 'customers for life'
- Customer retention - GREEN
- Customer participation (lead) - RED
Satisfy Membership Customers - YELLOW
Satisfy Fund Raising Customers - YELLOW

PROCESS PERSPECTIVE
Deliver consistent product services
- Projects completed on target - RED
- % service projects (in process) on time on budget (lead) - GREEN
Support partners
- # of Partners who contribute > $50k - RED
- Partner revenue - RED
Acquire new customers
- # of new customers - GREEN
- # of qualified opportunities (lead) - GREEN
Grow brand recognition - % budget dedicated to brand marketing (lead) - GREEN
Expand Partners - Number of CiSEs (lead) - YELLOW

LEARNING & GROWTH PERSPECTIVE
Optimize workforce contributions - Revenue per average employee - RED
Improve talent continuity
- % employee turnover - RED
- Positions open > 60 days - GREEN
Improve internal communication - # of brown bags (lead) - GREEN
Develop key skill sets - EQI (lead) - RED