Inside ASI-AP

The final results are in from our third quarter customer survey (previous results for Q1 and Q2 and a summary of the survey process) and we saw an improvement in most areas. The overall result for the quarter was 86% of questions being answered 'agree' or better; a total of 48 customers responded to the telephone survey. The answers were consistent across both membership and fundraising customers.

Over 94% of customers responded they were satisfied with iMIS. We also scored well (> 90%) in the questions on ASI stability, ASI technology and iMIS upgradeability.

Our lowest score of 79% were in the areas of ASI understanding our organisation, ASI support options, and delivery of on-time/on-budget.

I am very satisfied with the Q3 results, but we still have work to do. By this time next year, we want to see survey results with 80+% of customers responding with 'strongly agree', not just 'agree'. That will be really something.

Graphical summary of all 3 quarters so far in 2007 (Q3 is orange)
(click the link below to get a larger more readable version of this chart)