Inside ASI-AP

The BSC results for AP for the 3rd quarter of 2007 are now compiled and the BSC wall in the Melbourne office has been updated. AP had a very strong quarter in Q3 for BSC results - which in short means we are doing the things we are being asked to do by the ASI Board. We also showed a significant improvement over Q2. This is a great result and everyone should be very proud.

13 out of 19 measures are at or above plan ('green'), a 68% attainment (up from 37% in the previous quarter). 4 measures are at caution level ('yellow'), and 2 measures are below plan ('red').

FINANCIAL PERSPECTIVE
Increase Global Consulting Contribution Margin - GREEN
Increase License Related Revenue - GREEN
Increase EBITDA % - YELLOW

CUSTOMER PERSPECTIVE
Create 'customers for life'
- Customer retention - GREEN
- Customer participation (lead) - RED
Satisfy Membership Customers - GREEN
Satisfy Fund Raising Customers - GREEN

PROCESS PERSPECTIVE
Deliver consistent product services
- Projects completed on target - RED
- % service projects (in process) on time on budget (lead) - GREEN
Support partners
- # of Partners who contribute > $50k - GREEN
- Partner revenue - GREEN
Acquire new customers
- # of new customers - GREEN
- # of qualified opportunities (lead) - YELLOW
Grow brand recognition - % budget dedicated to brand marketing (lead) - GREEN
Expand Partners - Number of CiSEs (lead) - GREEN

LEARNING & GROWTH PERSPECTIVE
Optimize workforce contributions - Revenue per average employee - GREEN
Improve talent continuity
- % employee turnover - YELLOW
- Positions open > 60 days - GREEN
Improve internal communication - # of brown bags (lead) - GREEN
Develop key skill sets - EQI (lead) - YELLOW

The BSC wall in the Melbourne office