Inside ASI-AP

The BSC results for AP for the 4th quarter of 2007 are now compiled. AP had a very strong quarter in Q4 for BSC results and gives two back-to-back quarters (Q3 and Q4) of doing what we are being asked to do.

12 out of 19 measures are at or above plan ('green'), a 63% attainment. 6 measures are at caution level ('yellow'), and 1 measure is below plan ('red'). The 'red' measures have been reduced from 8 'red' measures in Q2 down to just 1 this quarter.

My main area of concern for the results has been some minor negative trends over the second half of the year in the measures of customer retention, participation and satisfaction. We need a greater focus across all departments in these areas for 2008.

FINANCIAL PERSPECTIVE
Increase Global Consulting Contribution Margin - GREEN
Increase License Related Revenue - GREEN
Increase EBITDA % - GREEN

CUSTOMER PERSPECTIVE
Create 'customers for life'
- Customer retention - GREEN
- Customer participation (lead) - RED
Satisfy Membership Customers - YELLOW
Satisfy Fund Raising Customers - YELLOW

PROCESS PERSPECTIVE
Deliver consistent product services
- Projects completed on target - YELLOW
- % service projects (in process) on time on budget (lead) - YELLOW
Support partners
- # of Partners who contribute > $50k - GREEN
- Partner revenue - GREEN
Acquire new customers
- # of new customers - GREEN
- # of qualified opportunities (lead) - YELLOW
Grow brand recognition - % budget dedicated to brand marketing (lead) - GREEN
Expand Partners - Number of CiSEs (lead) - GREEN

LEARNING & GROWTH PERSPECTIVE
Optimize workforce contributions - Revenue per average employee - GREEN
Improve talent continuity
- % employee turnover - GREEN
- Positions open > 60 days - GREEN
Improve internal communication - # of brown bags (lead) - GREEN
Develop key skill sets - EQI (lead) - YELLOW

A full copy of the BSC results are available on the ASI-only wiki pages here.