Inside ASI-AP

The annual consulting satisfaction survey is underway again with email invitations to complete the survey being sent to all ASI direct customers globally. Note that we are using Informz for iMIS for both the email and the online survey.

A total of 3,200 email invitations were sent with almost 800 opened as of Friday. Over 100 surveys have been completed in full (that is a direct customer who has actually used ASI Consulting recently), and half of those have been from AP. The average time to complete the survey so far has been 4.5 minutes. If you are talking to customers please encourage them to complete the survey to help us understand how we can continue to improve our consulting services and performance.

The survey will be open for another week or two. The results will then be collated and published and Jason should be able to share more with you then.

A copy of the email invitation and the survey questions are below.

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Survey Invitation Email

Dear ...,

In our continuing efforts to find ways to better serve you, ASI Consulting is administering a Customer Satisfaction Survey. This survey is designed to take 4 - 8 minutes.

You were chosen to receive this survey because your organization is a direct client of Advanced Solutions International.

We value your feedback because it allows us to make improvements to the services we provide to you. Please take a few moments to fill out the 2008 Consulting Satisfaction Survey.

Go here to take the survey.

Sincerely,

ASI Consulting Team

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Consulting Survey Questions

Most questions are answered on the basis of a 1-5 response:
1 - Completely dissatisfied
2 - Dissatisfied
3 - Neither satisfied nor dissatisfied
4 - Satisfied
5 - Completely satisfied